Facility Management Dashboard
Real-time analytics across all modules
Helpdesk Dashboard
Total Tickets
3,502
↑ 12.1% vs last month
Open Tickets
445
12.7% of total
Closed Tickets
2,958
84.5% closure rate
Unassigned
87
Needs assignment
Overdue Tickets
23
Requires attention
Open Tickets by Priority
P4 - Critical
89
P3 - High
156
P2 - Medium
134
P1 - Low
66
Total Open 445
SLA Response Compliance
Responded On Time 2,872 (82%)
Delayed 630 (18%)
SLA Resolution Compliance
Resolved On Time 2,248 (76%)
Delayed 710 (24%)
Same Day Closures by Division
IT Support
342
Facilities
198
HR Services
156
Finance
124
Operations
89
Total Same Day 909
Division Wise Backlog Closure (Last 30 Days)
IT Support 287
Facilities 156
HR Services 198
Finance 124
Operations 98
Total Backlog Closed 863
Recent Tickets
| Ticket ID | Title | Assigned To | Priority | Status | Created |
|---|---|---|---|---|---|
| #3502 | Password reset not working | John Smith | P4 - Critical | In Progress | Today |
| #3501 | Printer not responding | Sarah Johnson | P3 - High | In Progress | Today |
| #3500 | Network connectivity issue | Mike Davis | P3 - High | Resolved | Yesterday |
| #3499 | Software license expired | Emily Wilson | P3 - High | Resolved | 2 days ago |
| #3498 | Application crash on startup | Robert Brown | P4 - Critical | Resolved | 3 days ago |
Preventive Maintenance Dashboard
Total PPM Work Orders
487
↑ 10.2% vs last period
Completed
432
88.7% completion
Open PPM
45
In progress
Completion Rate
92.8%
↑ 3.1% improvement
Monthly PPM Status
Jan
37/39
Feb
34/36
Mar
40/42
Apr
38/41
Maintenance Frequency Distribution
Daily
28
Weekly
64
Monthly
156
Quarterly
89
Annual
150
Top Technician Performance
| Technician | PPM Completed | In Progress | Efficiency % | Avg Time/Task |
|---|---|---|---|---|
| John Smith | 67 | 4 | 96.8% | 1.2 hrs |
| Sarah Johnson | 58 | 6 | 90.6% | 1.4 hrs |
| Mike Davis | 52 | 8 | 86.7% | 1.6 hrs |
| Emily Wilson | 61 | 5 | 92.4% | 1.3 hrs |
| Robert Brown | 54 | 7 | 88.5% | 1.5 hrs |
Asset Management Dashboard
Total Assets
20
Across 4 buildings
Total Asset Value
$1.52M
Installed value
Active Assets
17
85% utilization
In Maintenance
3
Planned maintenance
Asset Category Distribution
HVAC Systems
6
Electrical
5
Mechanical
7
Other
2
Asset Status Overview
Active 17 (85%)
Maintenance 2 (10%)
Standby 1 (5%)
Building-wise Asset Distribution
| Building | Total Assets | Active | Asset Value | Avg Age (Years) |
|---|---|---|---|---|
| Building A | 6 | 6 | $387,500 | 2.8 |
| Building B | 6 | 5 | $448,000 | 3.2 |
| Building C | 4 | 4 | $367,000 | 2.5 |
| Building D | 4 | 2 | $320,500 | 3.1 |
Asset Life Cycle Dashboard
Total Assets
20
Under lifecycle mgmt
Warranty Active
7
35% of assets
Warranty Expiring
5
Within 90 days
Warranty Expired
8
40% of assets
Warranty Status Distribution
Active 7 (35%)
Expiring Soon 5 (25%)
Expired 8 (40%)
Asset Age Distribution
0-2 Years (New)
3
2-5 Years (Young)
7
5-10 Years (Mature)
6
10+ Years (Old)
4
Depreciation Summary
Total Original Value $1,521,000
Total Depreciation -$345,850 (22.7%)
Current Book Value $1,175,150
Value Retention 77.3%
Book Value Retention
Excellent (80-100%) 4 assets
Good (60-80%) 6 assets
Fair (40-60%) 7 assets
Poor (<40%) 3 assets
Upcoming Lifecycle Events (Next 12 Months)
| Asset Name | Event Type | Event Date | Days Until | Priority |
|---|---|---|---|---|
| Generator #1 | Warranty Expiry | 2025-01-20 | 22 days | High |
| Chiller Unit | Warranty Expiry | 2025-02-28 | 55 days | High |
| Pump Unit #2 | Warranty Expiry | 2025-03-22 | 81 days | High |
| Steam Boiler | Warranty Expiry | 2025-01-30 | 28 days | High |
| Chiller Unit #2 | Warranty Expiry | 2025-04-10 | 101 days | Medium |
Individual Asset Life Cycle Analysis
Selected Asset: HVAC Unit #A12
Purchasing
2021-03-15
Deployment
2021-04-02
Utilization
Active
Maintenance
Ongoing
Disposal
2036-03
Purchase Value
$45,000
Book Value
$32,400
Asset Life
15 Years
Warranty Status
Active
Detailed Specifications
| Property | Value | Property | Value |
|---|---|---|---|
| Purchase Date | 2021-03-15 | Installation Date | 2021-04-02 |
| Life Cycle Threshold | 180 Months | Expense Threshold | $3,000 |
| Warranty Expiry | 2024-03-15 | Warranty Remaining | 0 days (Expired) |
| Insurance Value | $50,000 | Year of Manufacture | 2021 |
Maintenance Cost Breakdown
Manpower $8,400
Material $3,200
Calibration $1,400
Total $13,000
Upcoming Maintenance (Next 12M)
Total PPM Work Orders 8
Est. Material Cost $2,400
Est. Manpower Cost $4,800
Total Estimated $7,200
Reports & Analytics
Helpdesk
Ticket & SLA reports
Maintenance
PPM & work order reports
Asset Mgmt
Inventory & status reports
Financial
Cost & depreciation reports
Select a Report
Helpdesk Summary
Total, open, closed tickets & SLA
Building Wise Tickets
Ticket distribution by building
Employee Wise Tickets
Tickets by employee performance
PPM Summary
Preventive maintenance summary
Maintenance Cost Report
Maintenance expenses by asset
Asset Inventory
Complete asset list with status
Warranty Expiry Report
Assets with warranty expiry dates
Asset Depreciation
Depreciation details per asset